General Return Policy

• Return Period: Orders can be returned within 15 days from the delivery date (applicable to non-sale orders).
• Non-Returnable Items: Caps, hats, masks, boxers, shorts, bodysuits, crop tops, tank tops, baby tees, and stationery items like stickers cannot be returned.
• Product Condition: Products must be in their original condition, unwashed, and with all tags attached.
• Return Conditions: Returns will not be accepted if:
  1. The product appears used, washed, or soiled.
  2. The product is damaged (except if it was delivered damaged).

Return Process

• Approval: Returns must be confirmed by the Customer Experience Team. For defective products, email images to info@skidlers.com
• Reverse Pickup: Once approved, reverse pickup will be arranged within 48 hours.
• Packaging: Ensure the product is returned with its original packaging intact.

Delivery and Charges

• Delivery Partners: Returns are managed through partners like BlueDart, Delhivery, and DTDC.
• Reverse Pickup Charge: A fee of ₹100 is charged for reverse pickup, refundable to the customer’s Bonkers Corner wallet within 48-72 hours after product quality check.

Refunds

• Sale Orders: Only the amount paid by the customer will be refunded for sale items.
• Refund Method: Refunds are credited to the customer’s Bonkers Corner wallet.
• Refund Exclusions: Delivery charges are not reimbursed.

Wallet Terms and Conditions

• Usage: Wallet credits can only be used on skidlers.com.
• Non-Transferable: Wallet amounts are non-refundable and non-transferable.
• Coverage: Wallet credits can cover 93%-95% of the purchase value, with the balance paid via another method if needed.

Special Return Policy (Supima Products, Black Wide-Leg Sweatpants, and Black Utility Straight Fit Pants)

• Replacement Only: These items are eligible for replacement within 15 days from purchase, not exchange.
• Condition: Must be in original condition, unwashed, and with all tags attached.
• Proof of Purchase: Required for all return requests.

3-Month Guarantee (Up to 50 Washes)

• Coverage: Applies to Supima products, Black Wide-Leg Sweatpants, and Black Utility Straight Fit Pant.
• Defects Covered:
  • Loose stitching or seams
  • Fabric discoloration or fading
  • Print or design imperfections
  • Uneven dye distribution
  • Fabric pilling or fuzzing
  • Excessive shrinkage, wrinkling, or creasing
  • Misaligned or missing embellishments
  • Fabric tearing or fraying
  • Any other noticeable defects affecting appearance or functionality
• Exclusions:
  • Improper washing or care
  • Excessive wear and tear
  • Post-purchase alterations
  • External damage (accidents, misuse, neglect)
  • Exposure to harsh chemicals or environmental conditions
  • Normal wear and tear

Return Process for Special Items

• Initiation: Contact customer service to start the return process.
• Pickup: Confirmed returns will be picked up within 7 days.
• Shipping Costs: Covered by Bonkers Corner for defective products within the guarantee period.

Refund Options for Special Items

• Full Refund: Issued to the Bonkers Corner wallet, subject to product availability.

Fraud Prevention and Customer Satisfaction

• Inspection: All returned products are inspected to verify condition and authenticity.
• Fraud Reporting: Suspected fraudulent returns will be reported to authorities.
• Customer Satisfaction: Bonkers Corner aims to resolve issues promptly and fairly.

For further assistance, contact the Bonkers Corner customer experience team at info@skidlers.com